Refund Policy

Last updated: October 20, 2026

We want you to be happy with Caku AI. If our AI image and video platform doesn't meet your expectations, here's how refunds work.

1. 7-Day Money-Back Window

New subscribers can request a full refund within 7 days of their initial purchase.

2. Eligibility Criteria

• Purchases where more than 20 credits have been used are not eligible for a refund.
• Send your refund request to [email protected]
• Include the email address linked to your Caku AI account

3. Processing Time

• We review refund requests case by case.
• Approved refunds return to your original payment method.

4. Need Help?

Have questions about refunds or your subscription? Contact our support team at [email protected]

5. Chargebacks and Payment Disputes

If you file a chargeback or payment dispute with your bank or card issuer, we may use records related to your account to respond. These may include your sign-up details, payment information, subscription activation records, credits issued, login and usage history, generation logs, and records of the results delivered to you.

If we have reasonable grounds to believe a chargeback or dispute was filed in bad faith or for fraudulent purposes, we may report it to law enforcement as suspected fraud, suspend or close your account, and decline any refund.

If the dispute is resolved in our favor, we will deduct a dispute handling fee equivalent to US$30 from your remaining account balance, such as credits or subscription entitlements. Any account restrictions applied during the dispute may stay in place or be adjusted after our risk review.

Commercial Rights After a Refund or Dispute

If you receive a refund, or file a chargeback or payment dispute, the commercial rights to generated content created under the refunded or disputed payment are revoked. From that point you may no longer use that content commercially, including publishing or monetizing it on YouTube, TikTok, Instagram or other platforms.